Loading...

25 years ago, he started his career on a market stall in Essex, and since then has worked in and with companies around the world to make things better for customers. He’s been in front-line teams delivering the experience, innovation teams designing the propositions, and global HQ teams creating the strategy. He’s been a bank manager during the financial crisis (not fun), launched a mobile app to millions of people (very fun), and regularly visits strangers’ houses to ask very personal questions (incredible fun).

He now works with companies across industries and around the world, and before joining The Foundation spent twelve years at HSBC, latterly as Head of Customer Innovation. His first book on the topic – The Human Experience – was published by Bloomsbury in February 2023, and his writing has been featured in The Guardian, The FT, and Management Today. John Sills is Managing Partner at the customer-led growth consultancy, The Foundation, and author of Leadership Book of the Year 2023, The Human Experience.