Named by Spear’s Luxury Index in the top 50 innovators, tastemakers and leaders at the forefront of luxury today, Jeannette leads the Global Brand Strategy for Raffles Hotels & Resorts and plays an active role as brand ambassador with Raffles owners, development teams, luxury media and luxury sales.
Jeannette joined Raffles in 2005 and held leading roles in brand marketing, customer analytics, distribution, revenue management and guest experience, before taking the helm of the brand in 2017 after it was acquired by Accor. She previously held senior positions with international luxury travel and hospitality businesses including Fairmont, Singapore Airlines, Banyan Tree and Starwood Hotels & Resorts.
Jeannette received a first class honours degree from the London School of Economics, and was awarded both the British High Commission’s Award and the Singapore Airlines Scholarship. She is an active speaker at industry conferences, guest lecturer for Masters in Innovation at Singapore Management University, and has co-authored numerous papers with leading academics from Cornell University and National University of Singapore.